XEL HA TOUR (LOW SEASON)

From the first departure point to the end of the activity, expect a full day, approximately 7 hours. Your party travels together in its own transfer vehicle, simplifying movement between the listed stops. Choosing the low-season option is less about changing the park experience and more about visiting it at a different point in the travel calendar. The natural inlet, food service, snorkeling areas, trails, and standard activities remain the center of the day.

This makes the tour attractive to guests who want an all-inclusive nature experience while keeping an eye on seasonal pricing. The private ride helps the group arrive with a clear plan and return after changing into dry clothes, without additional hotel stops. Enjoy Xel-Há during the low season with private transportation and all-inclusive park admission. Snorkel in the natural inlet, float through fresh and saltwater channels, explore jungle trails, and relax in one of the Riviera Maya's best-known natural parks.

This low-season option is best for groups prioritizing flexibility and value over the fixed timetable of a shared coach. It lets families coordinate a direct hotel pickup and organize their park day around snorkeling, floating, food, and rest rather than moving together through every attraction. Because Xel-Há remains an outdoor water experience, biodegradable sunscreen, dry clothes, and a clear meeting time are still essential even when visitor volume is lighter.

• Round-trip private transportation
• Bilingual driver
• Admission to Xel-Há All-Inclusive
• Snorkel equipment and life jacket
• Unlimited food and drinks
• Towel

• Gratuities
• Professional photos and videos
• Optional premium activities such as Snuba and the water zip line

• Medical restrictions apply to some water activities
• 100% biodegradable sunscreen is required

• Swimsuit
• Water shoes
• Change of clothes
• Biodegradable sunscreen is required
• Extra cash or a card for tips, souvenirs, photos, optional activities, and other personal expenses
• Hat or cap and sunglasses with a secure strap

• Prices are in USD or CAN Dollars
• Fee for 5% more for pay online
• Some tours require full payment at the time of booking.
• If you don’t show up without previous notification to us you will not get a refund.
• All cancellations must be made directly with Canada Transfers
• For cancelation or reschedule without penalty, call us at least before 6:00 pm , 2 days before the tour
• Refunds will be made within 24 hrs.or less .

Does the low-season rate reduce the activities available at Xel-Há?

The low-season option is intended to provide the standard all-inclusive park experience at a different seasonal rate. Premium activities remain separate, and any attraction temporarily unavailable because of maintenance or conditions is governed by the park rather than the transfer package.

Why should families bring identification for children to Xel-Há?

The park may verify a child’s age and the name on the reservation before issuing the correct ticket. Carry the documentation requested in the booking instructions so check-in is not delayed or changed to a different ticket category.

How can guests add Snuba or another premium activity without missing the driver?

Reserve the activity early after arrival and compare its start and finish times with the confirmed pickup. Private transportation offers flexibility, but extensions must be approved because extra waiting time or a later departure may affect the price.

Why is a completely dry change of clothes important for the return transfer?

After swimming and snorkeling, changing before boarding protects the vehicle and makes the ride back more comfortable. Pack dry clothing in a sealed bag and allow enough time to use the changing facilities before meeting the driver.