TULUM AND XEL HA PUBLIC TOUR

Visit the Tulum ruins and Xel-Há on a shared full-day tour from Cancún or the Riviera Maya. The tour follows a fixed pickup and return schedule, and premium park activities are available separately. This shared combination follows a clear group progression: archaeology first, then an all-inclusive afternoon in the water. Guided time at Tulum provides historical context before guests move to Xel-Há for snorkeling, food, drinks, and park activities.

The arrangement is efficient for visitors who want both attractions at a packaged price and are comfortable with a fixed timetable. Since the bus cannot leave early for individual travelers, everyone should manage changing, equipment return, and the final meeting point carefully. Gratuities are an additional expense. The sequence usually places Tulum first, when the group can explore the archaeological site before the strongest part of the afternoon, followed by a longer all-inclusive stay at Xel-Há. Keeping swimwear and a dry change readily accessible makes the transition easier, and any premium park activity should finish well before the shared bus meeting time.

Choose the regular combo when price and convenience matter more than controlling the pace. It gives first-time visitors a guided archaeological stop and an all-inclusive water-park afternoon in one long shared day. The tradeoff is a fixed bus schedule: there is less free time at Tulum and no flexibility for a late optional activity at Xel-Há. Families should be comfortable with walking, swimming, changing quickly, and returning to the coach on time. 

• Round-trip shared bus transportation from selected hotel pickup points
• Admission to Tulum Archaeological Site with a 45-minute guided tour by a certified bilingual guide and 45 minutes of free time
• Round-trip entrance train at Tulum ruins (subject to availability)
• Xel-Há All-Inclusive admission starting at 12:00 p.m.
• Unlimited buffet food, non-alcoholic beverages, and a domestic open bar at Xel-Há
• Snorkeling equipment with a free souvenir tube, life jacket, towel, and locker rental
• Access to Adventure World, Children's World, jungle trails, rest areas, and hammocks

• Federal fee for video cameras inside Tulum Archaeological Site
• Optional premium activities at Xel-Há (e.g., Swim with Dolphins, Sea Trek, Adrenalina Boat, Spa, Snuba)
• Gratuities for drivers and park guides
• Professional photos and souvenirs

• Operating Days: Available Monday to Sunday.
• Printed Voucher Required: Guests must bring a printed proof of purchase (voucher) to board the transportation and enter the sites.
• Children ages 0 to 4 enter free but must present an official ID when boarding.
• Children ages 5 to 11 pay 50% of the adult price and must present an official ID when boarding.
• Children taller than 1.40 m (4.59 ft) who are under 12 years old must present official ID to verify their age at check-in.
• Sunscreens, repellents, and suntan lotions must only contain titanium oxide and zinc oxide to protect the marine ecosystem.

Seasonality Dates:

• Low Season: Jan 10 – Mar 28 | Apr 11 – Jul 04 | Aug 15 – Dec 19
• High Season: Mar 29 – Apr 10 | Jul 05 – Aug 14 | Dec 20 – Jan 02

• Printed proof of purchase (voucher)
• Swimsuit, comfortable beach clothing, and a dry change of clothes
• Comfortable walking shoes for Tulum
• Approved sunscreen (containing only titanium oxide and zinc oxide)
• Hat or cap and sunglasses with a secure strap
• Extra cash or a card for the Tulum video camera fee, optional activities, photos, souvenirs, and tips

• All prices are quoted and charged in USD or Canadian dollars.
• A 5% transaction fee applies to online payments.
• All cancellations or modifications must be managed directly with Canada Transfers; requests made only through the activity supplier are not considered valid.
• Full payment is required 24 hours before the activity.
• Cancel or reschedule without penalty before 6:00 p.m. two days before the tour.
• No-shows without prior notice are non-refundable.
• Approved refunds are generally processed within 24 hours or less.
• Rain alone does not automatically cancel an activity. Tours continue unless the supplier determines that weather, sea, or safety conditions are unsuitable.
• If the supplier cancels because of severe weather, safety conditions, or force majeure, the booking qualifies for a full refund without penalty.
• Transportation is operated by park supplier buses and will not display the Canada Transfers logo. Hotel pickup times depend on your location. Staff will call guests by their last name in the main lobby.

How is the day divided between Tulum and Xel-Há on this regular tour?

The tour features a structured 45-minute guided tour of Tulum plus 45 minutes of free time. The shared transfer then arrives at Xel-Há for entry at 12:00 p.m., giving you the remainder of the afternoon to enjoy the all-inclusive buffet, domestic open bar, and water activities.

What identification is required for children on the shared bus?

All children (including toddlers ages 0 to 4 who enter free) must present official identification or passport copies upon boarding. Children over 1.40 m who are under 12 must also show ID to qualify for the 50% child discount.

Are video cameras allowed in Tulum?

Standard personal mobile phones and small cameras are allowed, but the federal government charges a separate fee for using commercial or professional video recording equipment inside the archaeological site.

What kind of sunscreen can I bring to Xel-Há?

To protect the reef and lagoon, only sunscreens and repellents containing titanium oxide and zinc oxide are permitted inside the park.